Frequently Asked Questions

 

Quick answers

Below you will find some practical information as well as the answers to the questions we are most frequently asked. For any other questions or additional information, please contact us at 1 888-429-6000 or by email at info@axhotel.ca

Reservations

What are the arrival and departure times?

Rooms and condos are guaranteed for 4:00 pm. However, you can arrive earlier to enjoy our facilities. Check out time is 11:00 am, but you still have access to the site for the rest of the day.

How much does a late check out cost?

  • $15 + tax per hour after 11:00 am
  • Note that this service is subject to availability the same day

What is the cancellation policy of the hotel?

  • To cancel without charge, you must call us 48 hours before the date of your arrival.
  • For our packages, the cancellation policy is 72 hours before the date of your arrival.
  • For our special offers, they are non-cancellable, non-refundable, non-modifiable and non-transferable.
  • For group and meeting room bookings, the cancellation policy is 30 days before the date of your arrival.

How can I change my booking?

At any time, you can contact us to change your reservation, either by phone at 1-888-429-6000 or by email at: info@axhotel.ca

When do we have to pay for our stay?

When you arrive, we will ask you to pay the cost of your stay either by credit card, debit card or in cash (with the exception of prepaid offers).

Can I pay for my reservation without a credit card?

Upon reservation, the credit card is required. If you want to pay cash, it is possible. You will only have to pay the entire stay and leave a cash or debit deposit of $150 (for rooms) or $250 (for condos) that we will refund on departure if you have no expenses additional.

How can I stay informed about all your promotions?

You can follow our Facebook page or our Instagram account and subscribe to our newsletter to be kept abreast of all our promotions first.

Relaxation

What facilities does the relaxation area offer?

The relaxation area is composed of a 4-seasons heated outdoor pool, a sauna and a natural fall of ice water.

What are the opening hours of the relaxation area?

The relaxation area is open daily from 9:00 am to 9:00 pm (children) and from 9:00 am to 10:30 pm (adults)

Are towels and bathrobes included with my reservation?

We provide towels to all our guests. For the bathrobes, you can get them on site: $22.50 + taxes each bathrobe.

Restaurants

Is breakfast included?

Breakfast is not automatically included with a reservation.

How much does breakfast cost?

  • Breakfast at Les Sans filtres coffee-bar is $12 + taxes per adult and $9 + taxes per child (12 years old and under)
  • Breakfast at the MAD Grill restaurant is $12 + taxes per adult and $8 + taxes per child (12 years old and under)

***Prices above are for hotel guests only ***

What time is breakfast served?

  • Les Sans filtres coffee-bar Monday to Friday from 6 am to 11 am and Saturday and Sunday from 7 am to 11 am
  • The MAD Grill restaurant Monday to Friday from 7 am to 11 am and Saturday and Sunday from 7 am to 12 pm

Is it necessary to book?

It is necessary to book at the MAD Grill restaurant for dinner only. The front desk will be happy to place your reservation for you. For Les Sans filtres coffee-bar, you do not need to book.

How much does dinner cost?

At the MAD Grill restaurant, the 3-course meal is $30 + taxes per adult and $13 + taxes per child (12 years old and under). Reservation required.

***To take advantage of this rate, the purchase of the 3-course meal must be done at the hotel front desk***

On site and surroundings

Do you have a gym?

A 24-hour gym center is accessible.

Are there places where you can smoke?

All public areas, as well as rooms and condos, are non-smoking.

Do you offer Internet access?

A Wi-Fi Internet network is offered free of charge and is accessible throughout the site.

What are the opening hours of restaurants?

  • Les Sans filtres coffee-bar from Monday to Thursday from 6 am to 9 pm, Friday from 6 am to 11 pm, Saturday from 7 am to 11 pm and Sunday from 7 am to 9 pm (hours may vary depending on the occupancy of the hotel)
  • The MAD Grill restaurant Monday to Friday from 7 am to 11 am and 5 pm to 10 pm and Saturday and Sunday from 7 am to 12 pm and 5 pm to 10 pm.

What are the opening hours of Aventures Neige?

During the season: Sunday to Thursday from 10 am to 5 pm and Friday and Saturday from 10 am to 9 pm (the hours may vary during the holidays and the Quebec Spring Break week)