Last Updated: June 26th 2025
At AX Hôtel Mont-Tremblant, the privacy and security of your personal information are a top priority. This policy is intended to inform you about how we collect, use, disclose, and protect your data when you visit our website or use our services.
1. Collection of Personal Information
We may collect the following information:
- First and last name;
- Contact details (email address, phone number, mailing address);
- Reservation information (stay dates, preferences, services used);
- Payment information;
- IP address, browsing data, and cookies.
This data is collected when you:
- Book a stay online;
- Subscribe to our newsletter;
- Fill out a contact form;
- Browse our website.
2. Use of Information
Your data is used for the following purposes:
- Manage your bookings and stays;
- Provide personalized customer service;
- Send you confirmations, reminders, and promotional offers;
- Improve our website and services;
- Comply with legal and regulatory obligations.
3. Sharing of Information
We do not sell or rent your personal information. However, your data may be shared with:
- Our service/activity providers (e.g., booking platforms, payment gateways);
- Authorities, if required by law;
- For marketing purposes.
4. Data Security
We implement physical, administrative, and technological security measures to protect your personal information from loss, theft, or unauthorized access.
5. Cookies
Our website uses cookies to:
- Analyze website traffic;
- Remember your preferences;
- Provide a better user experience.
You can modify your cookie preferences through your browser settings.
6. Newsletter and Communications
We may send you promotional communications. You can unsubscribe at any time by clicking the unsubscribe link in our emails.
7. Your Rights
You have the right to:
- Access your personal data;
- Request the correction or deletion of your data;
- Withdraw your consent at any time.
For any requests, please contact Kimberly Tassé, Operations Manager:
ktasse@axhotel.ca 1-819-429-6000 ext. 6001
8. Changes
This policy may be updated from time to time. Changes will take effect as soon as they are published on our website.